Store Operations & Customer Service Specialist

CarMax Business Services; Virginia, Northern (IL, KY); Hybrid; USD 23,000 - 39,000; Full time

Benefits offered by this job

Sick time eligibility

Vacation time based on service

Floating holiday time

Job summary

CarMax is seeking a Business Operations Associate in Woodbridge, VA to support store operations, processing sales, auctions, and appraisals with accuracy and strong customer service. You will handle cash management, audit critical paperwork, and coordinate with teams while maintaining EH&S requirements.

The role involves flexible schedules, handling diverse tasks, and ensuring compliance across departments in a fast-paced retail environment.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Effective verbal and written communication for customer and team interactions.

Responsibilities

• Deliver outstanding customer service by greeting customers and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions with accurate titles, payoffs, and funding documents.
• Handle cash management tasks, including receiving payments, deposits, and security protocols.

Skills

Data entry accuracy

Microsoft Office proficiency

Verbal and written communication

Confidentiality and integrity

Flexible schedule

Attention to detail

Tools

Microsoft Office

Data entry systems

Job description

CarMax is seeking a Business Operations Associate in Woodbridge, VA to support store operations, processing sales, auctions, and appraisals with accuracy and strong customer service. You will handle cash management, audit critical paperwork, and coordinate with teams while maintaining EH&S requirements.

The role involves flexible schedules, handling diverse tasks, and ensuring compliance across departments in a fast-paced retail environment.