Store Operations & Service Leader (Manager III)

Burlington Coat Factory Whse. Corp.

Lakeland (FL)

On-site

USD 30,000 - 39,000

Full time

5 days ago

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

401(k)

Job summary

Burlington Stores, Inc. is seeking an Operations Service Manager to lead Customer Service and Cashier teams, drive store operations, and protect assets. You will coach supervisors, oversee receiving and inventory processes, and act as Manager on Duty to deliver strong results. Flexible scheduling and commitment to high service levels are required.

Join a fast-paced, value-driven environment with opportunities for career growth and development within a leading off-price retailer.

Qualifications

3+ years of Retail Management or Store Operations experience in off-price, big-box, specialty or multi-unit retail.
Ability to work a flexible schedule including early mornings, nights, weekends and holidays.
Experience with scheduling and reporting software or store systems.

Responsibilities

Lead Customer Service and Cashier teams, ensuring policy compliance, asset protection, sales and accurate record keeping.
Guide Customer Service Supervisors to meet customer service standards and smooth register flow.
Oversee overall operations execution and receiving SOPs, including transfers, debits, damages and chargebacks.
Oversee receiving process and inventory accuracy with Receiving Supervisor.
Act as Manager on Duty (MOD), modeling leadership and driving store results.
Support Store Manager in staffing, sourcing, interviewing, training and succession planning.
Assist in managing other store operation areas as needed.
Communicate effectively with District and Regional Management teams.