Store Operations Leader — Flexible Hours & Service

Burlington Coat Factory of TX, LP; Cypress (CA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Job summary

Burlington Stores, Inc. is seeking an Operations Service Manager to lead Customer Service and Cashier teams, drive store operations, and develop a high-performing staff.

You will act as Manager on Duty and support ongoing staffing, training, and process improvements to ensure exceptional service and operational excellence. The role requires 3+ years in retail management, flexibility in scheduling, and the ability to handle physical tasks and inventory processes.

Qualifications

• 3+ years of retail management or store operations experience in a multi-unit retail setting.
• Flexible schedule including mornings, nights, weekends and holidays.
• Ability to lift and move boxes up to 40 lbs and operate in a fast-paced environment.

Responsibilities

• Lead Customer Service and Cashier teams to ensure policy compliance and accurate cash handling.
• Guide Customer Service Supervisors to meet service expectations and smooth register flow.
• Oversee full operations and Receiving SOPs, including inventory accuracy and transfers.
• Act as Manager on Duty, modeling leadership and driving store results.
• Support Store Manager with staffing, interviewing, training and succession planning.
• Communicate effectively with District and Regional Management teams.

Skills

Retail management

Team leadership

Operations management

Tools

Scheduling software

Reporting software

Job description

Burlington Stores, Inc. is seeking an Operations Service Manager to lead Customer Service and Cashier teams, drive store operations, and develop a high-performing staff.

You will act as Manager on Duty and support ongoing staffing, training, and process improvements to ensure exceptional service and operational excellence. The role requires 3+ years in retail management, flexibility in scheduling, and the ability to handle physical tasks and inventory processes.