Store Operations & Service Leader - Drive Excellence & People

Burlington Stores, Inc.; Milwaukee (WI); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Associate discount

Medical, dental and vision coverage

401(k) plan

Paid time off & holidays

Job summary

Burlington Stores, Inc. is seeking an Operations Service Manager in Milwaukee to lead Customer Service and Cashier teams, oversee store operations, and drive performance.

You will act as the Manager on Duty, champion company policies, and develop staff across roles while ensuring excellent service and operational excellence. The role requires 3+ years in retail management, flexibility in scheduling, ability to lift up to 40 lbs, and experience with scheduling/reporting software.

Qualifications

• 3+ years of Retail Management or Store Operations experience in a retail environment.
• Must be able to work a flexible schedule including mornings, nights, weekends, and holidays.
• Ability to lift and move boxes weighing up to 40 lbs.
• Experience utilizing scheduling and reporting computer software.
• Travel may be required.

Responsibilities

• Lead the Customer Service and Cashier teams, ensuring policy compliance and asset protection.
• Guide Customer Service Supervisors to meet service expectations and smooth register flow.
• Oversee overall operations and receiving SOPs.
• Manage the receiving process (transfers, debits, damages, chargebacks) and inventory accuracy.
• Act as Manager on Duty to lead by example and drive store results.
• Support Store Manager with staffing, sourcing, interviewing, training and succession planning.

Skills

Retail management

Flexible scheduling

Physical fitness

Scheduling software

Travel readiness

Tools

Scheduling software

Job description

Burlington Stores, Inc. is seeking an Operations Service Manager in Milwaukee to lead Customer Service and Cashier teams, oversee store operations, and drive performance.

You will act as the Manager on Duty, champion company policies, and develop staff across roles while ensuring excellent service and operational excellence. The role requires 3+ years in retail management, flexibility in scheduling, ability to lift up to 40 lbs, and experience with scheduling/reporting software.