Retail Operations & Service Leader | Flexible Hours

Burlington Stores; Milwaukee (WI); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Competitive wage

Associate discount

Health benefits

401(k) plan

Job summary

Burlington Stores in Milwaukee, WI is seeking an Operations Service Manager to lead store operations and customer service teams. You will model Burlington’s values, develop strong teams, and drive store performance in a fast-paced environment.

You will oversee Customer Service and Cashier teams, manage receiving SOPs, inventory accuracy, and partner with District leadership. Flexible schedule and OT may be required; offer includes benefits and associate discount.

Qualifications

• 3+ years of Retail Management or Store Operations experience in a retail environment.
• Ability to lead multiple teams and ensure excellent customer service.
• Flexibility to work early mornings, nights, weekends and holidays.

Responsibilities

• Lead the Customer Service and Cashier teams, driving policy compliance and high service standards.
• Oversee the overall operations and receiving SOPs; manage inventory accuracy.
• Act as Manager on Duty, develop staff and partner with district leadership.

Skills

Retail management

Scheduling software

Customer service leadership

Tools

Scheduling software

Reporting software

Job description

Burlington Stores in Milwaukee, WI is seeking an Operations Service Manager to lead store operations and customer service teams. You will model Burlington’s values, develop strong teams, and drive store performance in a fast-paced environment.

You will oversee Customer Service and Cashier teams, manage receiving SOPs, inventory accuracy, and partner with District leadership. Flexible schedule and OT may be required; offer includes benefits and associate discount.