Store Operations & Customer Experience Leader

Burlington Stores, Inc.; Green Bay (WI); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Life and disability insurance

401(k) plan

Paid time off

Job summary

Burlington Stores, Inc. in Green Bay, WI is seeking an Operations Service Manager to lead store operations and customer service teams. You will coach cashiers and supervisors, oversee receiving and store procedures, and drive performance in a high-energy retail environment.

The role emphasizes leadership, process discipline, and collaboration with district and regional teams to deliver excellent customer service and business results.

Qualifications

• 3+ years of Retail Management or Store Operations experience in a multi-unit retail organization.
• Experience with scheduling and staffing processes.
• Ability to work a flexible schedule including mornings, evenings, weekends and holidays.

Responsibilities

• Lead the Customer Service and Cashier teams, ensuring policy compliance and asset protection.
• Guide Customer Service Supervisors to meet service expectations and maintain smooth register flow.
• Oversee overall store operations and receiving SOPs to maintain inventory accuracy.

Skills

Retail Management

Scheduling software

Team Leadership

Job description

Burlington Stores, Inc. in Green Bay, WI is seeking an Operations Service Manager to lead store operations and customer service teams. You will coach cashiers and supervisors, oversee receiving and store procedures, and drive performance in a high-energy retail environment.

The role emphasizes leadership, process discipline, and collaboration with district and regional teams to deliver excellent customer service and business results.