Store Operations Leader - Customer Service & Receiving

Burlington Coat Factory Whse. Corp.; Town of Brookfield (WI); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Life and disability insurance

Paid time off and paid holidays

401(k) plan

Job summary

Burlington Stores, Inc. in Brookfield, WI seeks an Operations Service Manager to lead Customer Service and Cashier teams, ensuring policy compliance and top-tier service. You will manage receiving, inventory, and daily store operations while coaching staff for continuous improvement.

The role requires 3+ years in retail management, flexible scheduling, and strong leadership. You’ll mentor teams, partner with managers, and help execute company standards in a fast-paced environment.

Qualifications

• 3+ years of retail management or store operations experience.
• Flexible schedule including early mornings, nights, weekends, and holidays.
• Ability to lift and move boxes weighing up to 40 lbs; travel may be required.
• Experience using scheduling and reporting software.

Responsibilities

• Lead the Customer Service and Cashier teams, ensuring policy compliance and efficient checkout.
• Oversee the receiving process and inventory accuracy, including transfers, debits, damages and chargebacks.
• Act as Manager on Duty (MOD) and drive store results and leadership.
• Support the Store Manager with staffing, interviewing, training and succession planning.
• Communicate effectively with District and Regional Management.

Skills

Retail management

Store operations

Leadership

Tools

Scheduling software

Reporting software

Job description

Burlington Stores, Inc. in Brookfield, WI seeks an Operations Service Manager to lead Customer Service and Cashier teams, ensuring policy compliance and top-tier service. You will manage receiving, inventory, and daily store operations while coaching staff for continuous improvement.

The role requires 3+ years in retail management, flexible scheduling, and strong leadership. You’ll mentor teams, partner with managers, and help execute company standards in a fast-paced environment.