Store Operations & Service Leader

Burlington Coat Factory Whse. Corp.; Hagerstown (MD); Presencial; USD 29 000 - 39 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical coverage

Dental coverage

Vision coverage

Life and disability insurance

Paid time off (up to 12 days)

8 paid holidays

Resumo da oferta

Burlington Stores, Inc. is seeking an Operations Service Manager in Hagerstown, MD to lead Customer Service and Cashier teams, ensure policy compliance, protect assets, and drive sales.

You will oversee store operations and receiving, guiding Supervisors to meet customer expectations and maintain smooth register flow. The role requires multitasking in a fast-paced environment, with focus on coaching staff, inventory accuracy, and coordination with District/Regional teams.

Responsabilidades

• Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
• Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
• Manage the overall execution of operations and receiving SOPs. Lead the receiving process including transfers, debits, damages, and chargebacks and coordinate with the Receiving Supervisor to maintain inventory accuracy.
• Act as the Manager on Duty (MOD); lead by example for customers and associates, driving results in the store, and supporting the Store Manager in staffing, sourcing, interviewing, training, and succession planning.
• Communicate effectively with the District and Regional Management teams.

Descrição da oferta de emprego

Burlington Stores, Inc. is seeking an Operations Service Manager in Hagerstown, MD to lead Customer Service and Cashier teams, ensure policy compliance, protect assets, and drive sales.

You will oversee store operations and receiving, guiding Supervisors to meet customer expectations and maintain smooth register flow. The role requires multitasking in a fast-paced environment, with focus on coaching staff, inventory accuracy, and coordination with District/Regional teams.