Store Operations Lead: Service, Receiving & Team Leadership

Burlington Coat Factory Whse. Corp.; Gaithersburg (MD); Sur place; USD 33 000 - 47 000; Plein temps

Avantages offerts par ce poste

Associate discount

Medical, dental, and vision coverage

Paid time off

Résumé du poste

Burlington Stores, Inc. is seeking an Operations Service Manager in Gaithersburg, MD to lead store operations, coach a team of Cashiers and Supervisors, and drive customer service excellence.

The role requires strong leadership, process discipline, and the ability to manage multiple tasks in a high-energy environment. You will partner with Receiving and Store Management to ensure inventory accuracy, staffing, and efficient store operations, while modeling Burlington’s values and delivering

Qualifications

• 3+ years of Retail Management or Store Operations experience is required.
• Experience leading Customer Service & Cashier teams preferred.
• Ability to work flexible schedule including mornings, nights, weekends and holidays.

Responsabilités

• Lead Customer Service and Cashier teams, ensuring policy compliance and asset protection.
• Guide Customer Service Supervisors to meet customer service expectations and smooth register flow.
• Oversee receiving operations and inventory accuracy with Receiving Supervisor coordination.
• Act as Manager on Duty (MOD) and support Store Manager in staffing, training, and operations.

Connaissances

Leadership

Operations management

Customer service

Flexibility

Outils

Scheduling software

Description du poste

Burlington Stores, Inc. is seeking an Operations Service Manager in Gaithersburg, MD to lead store operations, coach a team of Cashiers and Supervisors, and drive customer service excellence.

The role requires strong leadership, process discipline, and the ability to manage multiple tasks in a high-energy environment. You will partner with Receiving and Store Management to ensure inventory accuracy, staffing, and efficient store operations, while modeling Burlington’s values and delivering