Senior Store Operations & Service Leader

Burlington Coat Factory of TX, Inc.; South Dakota; Sur place; USD 35 000 - 47 000; Plein temps

Avantages offerts par ce poste

Competitive wage

Flexible hours

Associate discount

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

Paid time off

Paid holidays

401(k) plan

Training opportunities

Résumé du poste

Burlington Stores, Inc. is seeking an Operations Service Manager to lead the Customer Service and Cashier teams and drive store operations, training, and staff development.

You will model professionalism, coach employees, and ensure adherence to company policies while delivering excellent customer service. The role emphasizes multi-tasking in a fast-paced, process-driven environment with a focus on assets protection, inventory accuracy, and teamwork across departments.

Qualifications

• 3+ years of Retail Management or Store Operations experience.
• Flexible schedule including early mornings, nights, weekends, and holidays.
• Ability to lift and move boxes weighing up to 40 lbs.

Responsabilités

• Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
• Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
• Manage the overall execution of operations and receiving SOPs.
• Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.
• Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.
• Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
• Assist in the management of other store operations areas as needed.
• Communicate effectively with the District and Regional Management teams.

Connaissances

Retail management

Scheduling software

Customer service

Description du poste

Burlington Stores, Inc. is seeking an Operations Service Manager to lead the Customer Service and Cashier teams and drive store operations, training, and staff development.

You will model professionalism, coach employees, and ensure adherence to company policies while delivering excellent customer service. The role emphasizes multi-tasking in a fast-paced, process-driven environment with a focus on assets protection, inventory accuracy, and teamwork across departments.