Store Operations & Service Associate

CarMax; San Jose (CA); On-site; USD 25,000 - 40,000; Full time

Benefits offered by this job

Sick leave

Vacation time

Holiday pay

Job summary

CarMax, the nation’s largest used-car retailer, is hiring a Business Operations Associate in San Jose. You will be the backbone of store operations, handling sales processing, paperwork, cash management, and customer interactions in a fast-paced team setting.

You will audit and process critical documents for retail and auctions, mentor new associates, and help maintain accurate titles and funding documentation while upholding CarMax standards of transparency and integrity.

Qualifications

• Ability to read, interpret, and record data accurately.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and work on your feet for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Data entry

Organization

MS Office

Verbal & written communication

Physical ability 20 lbs

Confidentiality

Flexible schedule

Tools

MS Office

Job description

CarMax, the nation’s largest used-car retailer, is hiring a Business Operations Associate in San Jose. You will be the backbone of store operations, handling sales processing, paperwork, cash management, and customer interactions in a fast-paced team setting.

You will audit and process critical documents for retail and auctions, mentor new associates, and help maintain accurate titles and funding documentation while upholding CarMax standards of transparency and integrity.