Store Operations & Cash Compliance Associate

CarMax; San Diego (CA); On-site; USD 24,000 - 39,000; Full time

Benefits offered by this job

Paid sick time

Paid vacation time

Paid holidays

Job summary

CarMax San Diego is seeking a Business Operations Associate to support store operations, handle paperwork, cash management, and audits with accuracy and strong customer service.

You will coordinate with multiple departments, train new associates, and uphold EH&S requirements while maintaining a clean, compliant work environment. This role offers growth in a fast-paced retail setting with opportunities to improve processes and customer experience.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and stand for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Data entry

Microsoft Office

Communication skills

Organizational skills

Flexibility

Confidentiality

Tools

Microsoft Office

Job description

CarMax San Diego is seeking a Business Operations Associate to support store operations, handle paperwork, cash management, and audits with accuracy and strong customer service.

You will coordinate with multiple departments, train new associates, and uphold EH&S requirements while maintaining a clean, compliant work environment. This role offers growth in a fast-paced retail setting with opportunities to improve processes and customer experience.