Store Operations & Customer Service Associate

CarMax Business Services; Fresno (CA); On-site; USD 23,419 - 35,817; Full time

Benefits offered by this job

Paid sick time

Vacation time

Holiday pay

Job summary

CarMax Fresno is seeking a Business Operations Associate to support store workflows, process sales and appraisals, and provide outstanding customer service in a fast-paced team environment.

You will handle cash, audit paperwork, manage deposits, and assist multiple departments while maintaining accuracy and confidentiality. The role requires strong organizational skills, data entry proficiency, and flexibility to work varied shifts.

Qualifications

• Ability to read, interpret, and record data accurately.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and work on your feet for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Data interpretation

Organizational skills

Multitasking

Verbal and written communication

Confidentiality and integrity

Flexibility with scheduling

Tools

Microsoft Office

Data entry systems

Job description

CarMax Fresno is seeking a Business Operations Associate to support store workflows, process sales and appraisals, and provide outstanding customer service in a fast-paced team environment.

You will handle cash, audit paperwork, manage deposits, and assist multiple departments while maintaining accuracy and confidentiality. The role requires strong organizational skills, data entry proficiency, and flexibility to work varied shifts.