Store Operations & Compliance Associate

CarMax Business Services; Santa Rosa (CA); On-site; USD 25,000 - 66,000; Full time

Benefits offered by this job

Paid sick leave

Paid vacation

Paid holidays

Job summary

CarMax Santa Rosa is seeking a Business Operations Associate to support store operations, handling sales, auctions, and appraisals while ensuring accurate processing of paperwork.

You will deliver outstanding customer service, manage cash, audit documents, and mentor teammates, all within a fast-paced, team-oriented environment. This role requires flexibility for varied schedules and a commitment to CarMax policies.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and stand for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Data entry

Microsoft Office

Communication skills

Multitasking

Attention to detail

Job description

CarMax Santa Rosa is seeking a Business Operations Associate to support store operations, handling sales, auctions, and appraisals while ensuring accurate processing of paperwork.

You will deliver outstanding customer service, manage cash, audit documents, and mentor teammates, all within a fast-paced, team-oriented environment. This role requires flexibility for varied schedules and a commitment to CarMax policies.