Store Operations & Sales Support Associate

CarMax Inc.; Federal Heights (CO); On-site; USD 22,000 - 35,000; Full time

Benefits offered by this job

Sick time

Vacation time

Holiday pay

Floating holiday

Job summary

CarMax is seeking a Business Operations Associate at our Federal Heights store to support sales, auctions, and appraisals. You will deliver exceptional customer service, process critical paperwork, and manage cash with accuracy in a fast-paced, team-oriented environment.

This role involves handling titles, payoffs, DMV docs, training new associates, and ensuring EH&S compliance while upholding CarMax’s standards of integrity and safety.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and work on your feet for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Greet customers and guide them through paperwork.
• Audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety requirements and maintain a clean and orderly work area.

Skills

Data entry

Microsoft Office

Communication

Organizational skills

Lifting 20 lbs

Confidentiality

Flexible scheduling

Attention to detail

Job description

CarMax is seeking a Business Operations Associate at our Federal Heights store to support sales, auctions, and appraisals. You will deliver exceptional customer service, process critical paperwork, and manage cash with accuracy in a fast-paced, team-oriented environment.

This role involves handling titles, payoffs, DMV docs, training new associates, and ensuring EH&S compliance while upholding CarMax’s standards of integrity and safety.