Auction Operations & Customer Experience Associate

CarMax; Colorado Springs (CO); Sur place; USD 22 000 - 35 000; Plein temps

Avantages offerts par ce poste

Paid sick time

Paid vacation time

Paid holidays + floating holiday

Holiday Premium Pay

Résumé du poste

CarMax Colorado Springs is hiring a Business Operations Associate to support store operations, handling sales, auctions, appraisals, and paperwork with a strong focus on accuracy and customer service.

You will manage cash, logs, and documentation across multiple departments, while upholding CarMax’s integrity and EH&S standards in a fast-paced environment. This role requires adaptability to varied schedules, including nights and weekends.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and work on your feet for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsabilités

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Connaissances

Data accuracy

Organizational skills

Customer service

Microsoft Office

Verbal & written communication

Physical ability

Outils

Microsoft Office

Data entry systems

Description du poste

CarMax Colorado Springs is hiring a Business Operations Associate to support store operations, handling sales, auctions, appraisals, and paperwork with a strong focus on accuracy and customer service.

You will manage cash, logs, and documentation across multiple departments, while upholding CarMax’s integrity and EH&S standards in a fast-paced environment. This role requires adaptability to varied schedules, including nights and weekends.