Auction Operations & Customer Service Associate | Flexible Shifts

CarMax; Los Angeles (CA); On-site; USD 24,000 - 39,000; Full time

Benefits offered by this job

Sick time benefits

Vacation time

Floating holiday

Job summary

CarMax is hiring a Business Operations Associate to support store operations in a fast-paced environment. You will greet customers, guide them through paperwork, and ensure accurate processing of sales, auctions, and appraisals.

You will handle cash, manage deposits, and maintain security while training new associates and supporting multiple departments. EH&S compliance and documentation accuracy are essential.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and work on your feet for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Data entry

Organization & multitasking

MS Office

Communication

Lifting 20 lbs

Confidentiality

Flexible schedule

Tools

Microsoft Office

Data entry systems

Job description

CarMax is hiring a Business Operations Associate to support store operations in a fast-paced environment. You will greet customers, guide them through paperwork, and ensure accurate processing of sales, auctions, and appraisals.

You will handle cash, manage deposits, and maintain security while training new associates and supporting multiple departments. EH&S compliance and documentation accuracy are essential.