Store Operations Pro — Customer Service & Maintenance

CubeSmart; Antioch (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Work life balance

Career growth opportunities

Competitive pay from day one

Paid time off

401(k) match

Health plans + HSA up to $1,200

Job summary

CubeSmart is hiring for a Store Operations Associate in the United States. You will manage stores within your district, deliver strong customer service, and handle day-to-day property maintenance tasks.

The role emphasizes face-to-face customer interaction, leasing, payments, and routine store maintenance, with daytime hours and potential Sundays off. A proactive, team-oriented mindset is highly valued.

Qualifications

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high quality customer service to a diverse customer market.
• A self-driven mindset with strong operational focus.
• Basic computer skills including MS Office products.
• You must have the ability to work Saturdays.
• Access to a personal vehicle, a valid driver’s license, and up-to-date insurance are required.

Responsibilities

• Developing customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
• Interacting face to face with customers, providing excellent service, and building rapport.
• Meeting monthly sales goals and metrics.
• Walking the property to perform daily operational tasks including lock checks and showing units to customers.
• Working both independently and on a team renting self-storage units, selling store merchandise, managing the leasing process, accepting payments utilizing our POS system, completing daily bank deposits, and making courtesy calls to customers regarding late payments.

Skills

Customer service

Operational focus

MS Office

Saturday availability

Driver's license

Personal vehicle

Tools

POS system

Job description

CubeSmart is hiring for a Store Operations Associate in the United States. You will manage stores within your district, deliver strong customer service, and handle day-to-day property maintenance tasks.

The role emphasizes face-to-face customer interaction, leasing, payments, and routine store maintenance, with daytime hours and potential Sundays off. A proactive, team-oriented mindset is highly valued.