Store Operations Pro: Customer Care & Maintenance

CubeSmart; Union (NJ); On-site; USD 27,000 - 29,000; Full time

Job summary

CubeSmart Self-Storage is seeking a Store Operations Associate to manage two key areas: customer service and property maintenance, primarily daytime hours with potential Sundays off. You’ll develop customer relationships, show units, and handle leasing, payments, and daily site tasks toKeep the property inviting and secure.

This role emphasizes teamwork, growth within the company across the U.S., and competitive pay from day one along with benefits and paid time off.

Qualifications

• Positive and outgoing personality with a passion for helping people.
• Experience delivering high quality customer service to a diverse customer market.
• A self-driven mindset with strong operational focus.
• Basic computer skills including MS Office products.
• You must have the ability to work Saturdays.
• Access to a personal vehicle, a valid driver’s license, and up-to-date insurance are required.
• While performing the duties of this job, you will be frequently required to stand, sit, kneel, crouch, crawl, bend, climb or balance on a ladder.
• Candidates must be authorized to work in the U.S. without the need for current or future sponsorship.

Responsibilities

• Developing customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
• Interacting face to face with customers, providing excellent service, and building rapport.
• Meeting monthly sales goals and metrics.
• Walking the property to perform daily operational tasks including lock checks and showing units to customers.
• Working both independently and on a team renting self-storage units, selling store merchandise, managing the leasing process, accepting payments utilizing our Point-of-Sale System (POS), completing daily bank deposits, and making courtesy calls to customers regarding late payments.

Skills

Customer service

Operational focus

MS Office

Tools

POS system

Job description

CubeSmart Self-Storage is seeking a Store Operations Associate to manage two key areas: customer service and property maintenance, primarily daytime hours with potential Sundays off. You’ll develop customer relationships, show units, and handle leasing, payments, and daily site tasks toKeep the property inviting and secure.

This role emphasizes teamwork, growth within the company across the U.S., and competitive pay from day one along with benefits and paid time off.