Store Operations & Paperwork Specialist

CarMax; Escondido (CA); On-site; USD 24,000 - 39,000; Full time

Job summary

CarMax Escondido is seeking a Business Operations Associate to be the backbone of store operations, ensuring accurate processing of sales, auctions, and appraisals while delivering exceptional customer service.

You will handle cash management, audit critical paperwork, coordinate with departments, and maintain compliance with CarMax EH&S requirements in a fast-paced, team-oriented environment.

Qualifications

• Read, interpret, and record data accurately.
• Strong organizational and multitasking skills for deadlines.
• Proficiency in Microsoft Office and data entry systems.
• Effective verbal and written communication for customers and teams.
• Ability to lift up to 20 lbs and work on your feet for extended periods.
• Commitment to confidentiality and CarMax policies.
• Flexibility to work varied schedules including nights, weekends, and holidays.

Responsibilities

• Greet customers and provide outstanding service through the paperwork process.
• Process and audit paperwork for retail and wholesale sales, including contracts and DMV documents.
• Manage auction and appraisal transactions with accurate titles and funding docs.
• Handle cash management tasks and deposits.
• Train and mentor new associates and support multiple departments.
• Perform clerical duties: filing, data entry, and reconciling missing information.
• Follow EH&S requirements and keep a clean, organized workspace.

Skills

Data interpretation

Organization

Microsoft Office

Communication

Physical stamina

Confidentiality

Flexibility

Tools

Data entry systems

Job description

CarMax Escondido is seeking a Business Operations Associate to be the backbone of store operations, ensuring accurate processing of sales, auctions, and appraisals while delivering exceptional customer service.

You will handle cash management, audit critical paperwork, coordinate with departments, and maintain compliance with CarMax EH&S requirements in a fast-paced, team-oriented environment.