Customer-Focused Operations & Paperwork Specialist

CarMax; Woodbridge (VA); On-site; USD 23,000 - 39,000; Full time

Job summary

CarMax in Woodbridge, VA is seeking a Business Operations Associate to support store operations, including processing sales, auctions, and appraisals, while delivering outstanding customer service and ensuring accurate paperwork in a fast-paced, team-oriented environment.

You will handle cash management, audits, and vital documentation, assist multiple departments, mentor new associates, and maintain compliance with CarMax EH&S requirements, all while upholding the company’s commitment to

Qualifications

• Read, interpret, and record data accurately for compliance.
• Strong organizational and multitasking skills under deadlines.
• Proficiency in Microsoft Office and data entry systems.
• Effective verbal and written communication with customers and teams.
• Able to lift up to 20 lbs and stand for extended periods.
• Commitment to confidentiality, integrity, and CarMax policies.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Deliver customer service by greeting customers and guiding through paperwork.
• Audit and process paperwork for retail and wholesale sales (deal jackets, contracts, DMV).
• Manage auction and appraisal transactions with proper documentation for funding.
• Handle cash management: receiving payments, deposits, and security protocols.
• Train and mentor new associates and support store operations across departments.
• Perform clerical duties and maintain data accuracy.
• Follow CarMax EH&S requirements and maintain a clean work area.

Skills

Data interpretation

Organizational skills

Multitasking

Communication

Physical stamina

Tools

Microsoft Office

Job description

CarMax in Woodbridge, VA is seeking a Business Operations Associate to support store operations, including processing sales, auctions, and appraisals, while delivering outstanding customer service and ensuring accurate paperwork in a fast-paced, team-oriented environment.

You will handle cash management, audits, and vital documentation, assist multiple departments, mentor new associates, and maintain compliance with CarMax EH&S requirements, all while upholding the company’s commitment to