Store Operations & Merchandising Associate

Crate & Barrel; Charlotte (NC); On-site; USD 26,000 - 36,000; Full time

Job summary

Crate & Barrel is seeking an Operations Associate to maintain an efficient stockroom and support the sales floor. You will process customer orders, manage inventory, and present store displays.

Reporting to the Assistant Store Leader, you will uphold policies, safety, and promote a welcoming environment while using store systems to back operating routines, pricing, and promotions. A positive attitude, enthusiasm, and multitasking are essential in this fast-paced role.

Qualifications

• Excellent interpersonal and customer service skills.
• Retail experience preferred.
• Able to communicate clearly and work with store team.

Responsibilities

• Process incoming/outgoing packages and curbside orders.
• Assist with stockroom prep and inventory duties.
• Perform stock checks and maintain organized stockroom.
• Lead visual merchandising on the sales floor.
• Ensure displays are stocked and accessible for customers.
• Provide friendly service, process payments, and escalate when needed.
• Support store safety, loss prevention, and policy adherence.
• Contribute to store profitability and operations.

Skills

Interpersonal skills

Customer service

Teamwork

Communication

Multitasking

Flexibility

Tools

POS system

AS400

Company email system

Learning management system (LMS)

Job description

Crate & Barrel is seeking an Operations Associate to maintain an efficient stockroom and support the sales floor. You will process customer orders, manage inventory, and present store displays.

Reporting to the Assistant Store Leader, you will uphold policies, safety, and promote a welcoming environment while using store systems to back operating routines, pricing, and promotions. A positive attitude, enthusiasm, and multitasking are essential in this fast-paced role.