Store Operations Manager - Customer Service Leader

Burlington; Bellingham (WA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Associate discount

Medical, dental and vision coverage

Paid time off

401(k) plan

Job summary

Burlington is hiring an Operations Service Manager in the United States state of Washington (Bellingham region). You will lead the Customer Service and Cashier teams, drive policy compliance, protect assets, and ensure efficient store operations and receiving processes.

You will coach supervisors and oversee inventory accuracy while modeling Burlington's core values. The role requires multi-team leadership, strong communication with district and regional management, and a flexible schedule

Qualifications

• 3+ years of Retail Management or Store Operations experience.
• Flexible schedule including early mornings, nights, weekends, and holidays.
• Ability to lift and move boxes weighing up to 40 lbs.

Responsibilities

• Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
• Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
• Manage the overall execution of operations and receiving SOPS.
• Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.
• Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.
• Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
• Assist in the management of other store operations areas as needed.
• Communicate effectively with the District and Regional Management teams.

Skills

Retail management

Leadership

Customer service

Tools

Scheduling software

Job description

Burlington is hiring an Operations Service Manager in the United States state of Washington (Bellingham region). You will lead the Customer Service and Cashier teams, drive policy compliance, protect assets, and ensure efficient store operations and receiving processes.

You will coach supervisors and oversee inventory accuracy while modeling Burlington's core values. The role requires multi-team leadership, strong communication with district and regional management, and a flexible schedule