Operations & Service Manager — Flexible Hours & Team Leader

Burlington Coat Factory Whse. Corp.; Bellevue (WA); On-site; USD 57,308,000 - 76,319,000; Full time

Benefits offered by this job

Employee discount

Medical, dental, vision coverage

401(k) plan

Paid time off

Job summary

Burlington Stores in Bellevue, WA seeks an Operations Service Manager to lead Customer Service and Cashier teams, oversee receiving processes, and ensure efficient store operations. You will role model the company’s values, develop strong teams, and drive outstanding customer service.

The ideal candidate has 3+ years of retail management in a multi-unit or off-price setting, can flex schedule including weekends and holidays, and is comfortable with lifting up to 40 lbs and using scheduling

Qualifications

• 3+ years of retail management or store operations experience.
• Experience in off-price/big-box or multi-unit retail environments.
• Ability to work flexible schedule including early mornings, nights, weekends and holidays.

Responsibilities

• Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
• Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
• Manage the overall execution of operations and receiving SOPS.
• Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.
• Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.
• Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
• Assist in the management of other store operations areas as needed.
• Communicate effectively with the District and Regional Management teams.

Skills

Retail management

Store operations

Team leadership

Job description

Burlington Stores in Bellevue, WA seeks an Operations Service Manager to lead Customer Service and Cashier teams, oversee receiving processes, and ensure efficient store operations. You will role model the company’s values, develop strong teams, and drive outstanding customer service.

The ideal candidate has 3+ years of retail management in a multi-unit or off-price setting, can flex schedule including weekends and holidays, and is comfortable with lifting up to 40 lbs and using scheduling