Store Operations Manager: Customer Experience & Efficiency

CubeSmart; Rockford (IL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid Time Off

401(k) match

Health Insurance

Health Savings Account contribution

Job summary

CubeSmart Self-Storage is seeking a Store Operations Manager to lead front-line customer service and daily property maintenance. The role requires engaging customers, showing units, processing payments, and maintaining store standards across the property.

You will manage invoices, budgets, and reports while ensuring a clean, safe, and efficient facility. Strong communication and organizational skills are essential, with Saturday work potential and valid driver’s license required.

Qualifications

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high quality customer service to a diverse customer market.
• Self-driven mindset with strong operational focus.

Responsibilities

• Develop customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
• Interact face to face with customers, provide excellent service, and build rapport.
• Meet monthly sales goals and metrics.
• Perform daily operational tasks including lock checks and showing units to customers.
• Rent storage spaces, sell store merchandise, manage leasing, process payments via POS, and handle daily deposits.
• Review invoices and manage database approvals.
• Process invoices, generate reports, and oversee auction-related processes.
• Oversee the store's expense budget and maintain supplies and inventory.
• Walk the property daily for maintenance and safety checks.

Skills

Customer service

Operations focus

MS Office

Driver's license

Tools

POS System

Microsoft Office

Job description

CubeSmart Self-Storage is seeking a Store Operations Manager to lead front-line customer service and daily property maintenance. The role requires engaging customers, showing units, processing payments, and maintaining store standards across the property.

You will manage invoices, budgets, and reports while ensuring a clean, safe, and efficient facility. Strong communication and organizational skills are essential, with Saturday work potential and valid driver’s license required.