Store Operations & Customer Service Associate

CubeSmart; Loves Park (IL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Work-life balance

Competitive pay

Paid time off

401(k) match

Health savings account contribution

Affordable medical plans

Job summary

CubeSmart Self-Storage is seeking a Store Operations Manager to oversee daily store activities, customer service, and maintenance. You will rent units, process payments, manage invoices, and maintain safety and cleanliness while meeting sales goals.

We value a positive, outgoing personality, reliability, basic computer skills, and the ability to work Saturdays. Access to a vehicle and a valid license are required; sponsorship is not offered.

Qualifications

• Positive and outgoing personality with a passion for helping people.
• Experience delivering high quality customer service to a diverse customer market.
• Self-driven mindset with strong operational focus.
• Basic computer skills including MS Office products.

Responsibilities

• Develop customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
• Interact face to face with customers, provide excellent service, and build rapport.
• Meet monthly sales goals and metrics.
• Walk the property to perform daily operational tasks including lock checks and showing units to customers.
• Rent self-storage spaces, sell store merchandise, manage leasing, accept payments via POS, complete daily bank deposits, and follow up on late payments.
• Manage invoice review and approval within the database and process invoices.
• Oversee store budget, supplies, and retail inventory.
• Maintain a clean, safe facility and ensure compliance with company guidelines.

Skills

Customer service

Operational focus

MS Office

Self-driven

Teamwork

Tools

POS system

Job description

CubeSmart Self-Storage is seeking a Store Operations Manager to oversee daily store activities, customer service, and maintenance. You will rent units, process payments, manage invoices, and maintain safety and cleanliness while meeting sales goals.

We value a positive, outgoing personality, reliability, basic computer skills, and the ability to work Saturdays. Access to a vehicle and a valid license are required; sponsorship is not offered.