Store Operations Lead - Customer Experience & Growth

CubeSmart; Bethpage (NY); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Bonus opportunities

Job summary

CubeSmart Self-Storage is seeking a Store Operations Manager to oversee customer service and property maintenance. The role emphasizes building strong relationships with customers, meeting sales targets, and maintaining daily store operations across the property.

You will manage leasing processes, accept payments, run reports, and support budget controls while ensuring a clean, safe, customer-friendly facility. This is a daytime-focused, on-site role with growth opportunities.

Qualifications

• A positive and outgoing personality with a passion for helping people.
• Experience delivering high quality customer service to a diverse customer market.
• A self-driven mindset with strong operational focus.
• Basic computer skills including MS Office products.
• You must have the ability to work Saturdays and Sundays.
• Candidates must be authorized to work in the U.S. without the need for current or future sponsorship.
• Physical requirements include standing, walking, kneeling, crouching, bending, and ladder use.

Responsibilities

• Developing customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
• Interacting face to face with customers, providing excellent service, and building rapport.
• Meeting monthly sales goals and metrics.
• Walking the property to perform daily operational tasks including lock checks and showing units to customers.
• Managing the leasing process, accepting payments via POS, completing daily deposits, and following up on late payments.
• Overseeing invoice review and approval within the database.

Skills

Customer service

Weekend availability

Operational mindset

MS Office proficiency

Tools

MS Office

Job description

CubeSmart Self-Storage is seeking a Store Operations Manager to oversee customer service and property maintenance. The role emphasizes building strong relationships with customers, meeting sales targets, and maintaining daily store operations across the property.

You will manage leasing processes, accept payments, run reports, and support budget controls while ensuring a clean, safe, customer-friendly facility. This is a daytime-focused, on-site role with growth opportunities.