Store Operations Leader — Training, Service & Growth

Swig; United States; On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Discounted drinks and cookies

Flexible hours

Growth opportunities

Team competitions and prizes

Job summary

Swig is seeking an Assistant Manager who can oversee daily operations, ensure Swig’s standards are met in both front-of-house and back-of-house, and deliver an unforgettable guest experience in a fast-paced setting. You’ll lead by example, communicate clearly, and keep the team energized.

You’ll train and mentor staff, schedule shifts, help with inventory and deposits, push for sales growth, and maintain a clean, safe environment.

Qualifications

• Excellent communication skills — both verbal and written.
• A collaborative, growth-focused attitude, always ready to learn and help your team succeed.
• Must be at least 16 years of age.
• Previous restaurant experience is a plus!
• A food handler's permit and reliable transportation.

Responsibilities

• Oversee day-to-day restaurant operations, ensuring Swig’s standards are met in both FOH and BOH.
• Train, develop, mentor, and communicate with staff to foster a positive work environment and achieve success.
• Act as the primary point of contact for customer service and manage online reviews.
• Drive sales growth and manage labor costs to improve profitability.
• Monitor and optimize operational efficiency, including prep, stocking, and staging.
• Adjust staffing schedules to ensure adequate coverage and manage labor costs.
• Assist with weekly reports, inventory management, and operational documentation.
• Uphold company values, enforce policies, and maintain a safe, clean, and organized environment.
• Complete store checklists, manage deposits, and ensure smooth operations.
• Stock, prep, and rotate food, supplies, and chemicals for smooth service.
• Craft quality drinks and food by following Swig’s procedures.
• Communicate clearly with guests and teammates to ensure a smooth, seamless experience.
• Assist with to-go and delivery orders, ensuring accuracy and timely service.
• Collaborate with your team to meet goals and create a welcoming atmosphere.
• Offer add-ons and special menu items, helping customers discover new favorites and enhancing their experience!
• Follow all company policies and procedures to uphold our standards and values.
• Perform other duties as needed.

Skills

Communication skills

Attention to detail

Team player

Multitasking

Food handler permit

Reliable transportation

Attendance

Age 16+

Job description

Swig is seeking an Assistant Manager who can oversee daily operations, ensure Swig’s standards are met in both front-of-house and back-of-house, and deliver an unforgettable guest experience in a fast-paced setting. You’ll lead by example, communicate clearly, and keep the team energized.

You’ll train and mentor staff, schedule shifts, help with inventory and deposits, push for sales growth, and maintain a clean, safe environment.