Store Operations Lead - Growth & Guest Experience

Swig Ogden; Ogden (UT); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Discounted Drinks & Cookies

Flexible hours

Opportunities for Growth

Job summary

Swig Ogden is seeking an Assistant Manager to keep the store operating smoothly, deliver the unique Swig experience, and lead a friendly team in a fast-paced setting.

You’ll oversee daily front-of-house and back-of-house operations, train staff, handle customer service, manage labor costs, and contribute to growth through friendly, efficient service.

This role requires reliable attendance, a food handler's permit, and the ability to work flexible hours.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong attention to detail to ensure quality.
• Ability to multitask and stay organized in a fast-paced restaurant.
• Collaborative mindset to work well with the team.
• Food handler's permit is required.
• Reliable transportation to and from shifts.
• Regular, predictable attendance is essential.

Responsibilities

• Oversee day-to-day restaurant operations, ensuring Swig’s standards are met in both FOH and BOH.
• Train, develop, mentor, and communicate with staff to foster a positive work environment and achieve success.
• Act as the primary point of contact for customer service and manage online reviews.
• Drive sales growth and manage labor costs to improve profitability.
• Monitor and optimize operational efficiency, including prep, stocking, and staging.
• Adjust staffing schedules to ensure adequate coverage and manage labor costs.
• Assist with weekly reports, inventory management, and operational documentation.
• Uphold company values, enforce policies, and maintain a safe, clean, and organized environment.
• Complete store checklists, manage deposits, and ensure smooth operations.
• Stock, prep, and rotate food, supplies, and chemicals for smooth service.
• Craft quality drinks and food by following Swig’s procedures.
• Communicate clearly with guests and teammates to ensure a smooth, seamless experience.
• Assist with to-go and delivery orders, ensuring accuracy and timely service.
• Collaborate with your team to meet goals and create a welcoming atmosphere.
• Offer add-ons and special menu items, helping customers discover new favorites and enhancing their experience.
• Follow all company policies and procedures to uphold our standards and values.
• Perform other duties as needed.

Skills

Communication

Attention to detail

Multitasking

Team collaboration

Food handler permit

Reliable transportation

Attendance

Job description

Swig Ogden is seeking an Assistant Manager to keep the store operating smoothly, deliver the unique Swig experience, and lead a friendly team in a fast-paced setting.

You’ll oversee daily front-of-house and back-of-house operations, train staff, handle customer service, manage labor costs, and contribute to growth through friendly, efficient service.

This role requires reliable attendance, a food handler's permit, and the ability to work flexible hours.