Store Operations Leader & Team Growth Coach

Wawa, Inc.; Dumfries (VA); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

401(k) + matching

Education assistance

Store discounts

Job summary

Wawa, Inc. is seeking an Assistant General Manager (AGM) to lead daily store operations, develop the team, and drive profitability. You will oversee hiring, training, and growth of Customer Service Associates, and ensure a top-tier customer experience.

As a hands-on leader, you’ll manage performance, schedules, and expense controls while promoting safety and operational excellence across shifts.

Qualifications

• High School Diploma or GED equivalent.
• Flexible availability to work various shifts, including weekends and holidays, to meet business needs.
• Proven leadership experience, ideally in food service or retail environments is a plus.
• Strong background in store operations, including staffing, training, performance management, sales building, scheduling, and expense control.
• Ability to implement change and drive results through effective execution.
• Excellent communication, relationship building and interpersonal skills.

Responsibilities

• Ensure every customer leaves satisfied by gathering feedback, solving problems, and maintain a smooth and friendly Wawa experience.
• Execute quality and engaged training for Customer Service Associates to ensure they feel confident and capable of meeting Wawa’s safety, quality and operational standards.
• Support hiring, onboarding, coaching, recognizing and motivating the team to consistently perform their best every day.
• Coordinate schedules and daily tasks to keep operations running efficiently.
• Monitor store performance—review reports, manage shrink, and identify opportunities for improvement.
• Monitor trends and proactively collaborate with peers to develop action plans that drive optimal results.

Skills

Leadership

Communication

Customer service

Staffing

Training

Scheduling

Expense control

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking an Assistant General Manager (AGM) to lead daily store operations, develop the team, and drive profitability. You will oversee hiring, training, and growth of Customer Service Associates, and ensure a top-tier customer experience.

As a hands-on leader, you’ll manage performance, schedules, and expense controls while promoting safety and operational excellence across shifts.