Store Operations Leader — Team Development & Sales

Goodwill NCW; Menasha (WI); On-site; USD 52,000 - 70,000; Full time

Job summary

Goodwill NCW in Wisconsin is seeking a dynamic Store Leader to oversee daily operations, staff guidance, and stakeholder partnerships. You will lead talent management, hiring, onboarding, training, and performance management to build a high-performing team and strong bench strength, as directed by the Store Manager.

Responsibilities include driving sales and production plans, ensuring safety, compliance, scheduling, payroll, budgeting, and customer-focused service while maintaining store

Qualifications

• High School diploma or equivalent preferred.
• 4+ years of leadership experience preferred.
• Excellent time management and prioritization skills and the ability to work through multiple tasks simultaneously under time constraints.
• Excellent communication, customer service and attention to detail.
• Excellent problem-solving and decision-making skills.
• At least a basic level of competency with Word, Excel, PowerPoint, SharePoint and Outlook.
• Experience with reporting and dashboard tools.
• Ability to maintain confidentiality.
• A valid driver’s license with an acceptable driving record and the ability to travel to other locations is required.
• Ability to work a flexible schedule, including holidays, evenings, and weekends, with regular and timely attendance in accordance with the assigned work schedule.

Responsibilities

• Oversees the donation door to store floor process, ensuring proper stewardship of all donations and a customer-centric experience.
• Leads store operations including talent management, hiring, onboarding, training, performance management, mentoring and development to build a high performing team.
• Assists in executing business strategies to meet sales and production plans, including budgeting, scheduling, payroll and store growth.
• Maintains SOPs for store presentation, organization, layout, quality control, safety and compliance.
• Drives change through planning, communication, and coaching across the team.
• Ensures regulatory compliance and conducts facility and equipment audits.
• Executes marketing, advertising, and community engagement strategies with stakeholders.
• Manages scheduling, opening/closing, production efficiency, safety, security, and performance metrics.
• Leads cross-training and team development to sustain a strong bench.
• Other duties as assigned.

Skills

Leadership experience

Time management

Communication

Customer service

Attention to detail

Problem solving

Confidentiality

Flexibility

Travel readiness

Education

High School diploma or equivalent

4+ years leadership experience

Tools

Word

Excel

PowerPoint

SharePoint

Outlook

Job description

Goodwill NCW in Wisconsin is seeking a dynamic Store Leader to oversee daily operations, staff guidance, and stakeholder partnerships. You will lead talent management, hiring, onboarding, training, and performance management to build a high-performing team and strong bench strength, as directed by the Store Manager.

Responsibilities include driving sales and production plans, ensuring safety, compliance, scheduling, payroll, budgeting, and customer-focused service while maintaining store