Store Operations Lead

Goodwill of South Central Wisconsin, Inc.; Monona (WI); On-site; USD 42,000 - 52,000; Full time

Job summary

Goodwill of South Central Wisconsin, Inc. is seeking a supervising role to lead donations, production and store operations in the Madison area. You will guide staff to meet revenue goals, ensure excellent donor and customer service, and maintain efficient store flow in a fast-paced environment.

The role requires strong leadership, experience in retail, and willingness to travel within the Madison area for training. High school diploma or equivalent is required.

Qualifications

• Leadership skills relevant to the responsibilities of this role.
• Familiarity with Microsoft Office.

Responsibilities

• Provide best in class service by greeting and assisting customers and coaching staff.
• Monitors customer service and sales staff productivity while operating a register, assigning tills, using proper cash controls, troubleshooting and maintaining efficient customer flow.
• Ensures efficient production flow and staff productivity.
• Delivers a fresh and full store, monitoring staff productivity while placing out a continuous flow of new product according to merchandising guideline, salvaging product and completing assigned floor moves.
• Monitors donor service and donor staff productivity, helping assist donors as needed.
• Trains staff, provides ongoing coaching and follow up.
• Project a positive image of Goodwill in words and actions to internal and external customers.
• Sets the example by following safety and asset protection standards and reports concerns to management.
• Accurately enters report data.
• Consistently perform all duties within the framework of our Core Values.

Skills

Leadership

Customer service

Education

High school diploma or equivalent

1 year work experience, retail preferred

Tools

Microsoft Office

Job description

Goodwill of South Central Wisconsin, Inc. is seeking a supervising role to lead donations, production and store operations in the Madison area. You will guide staff to meet revenue goals, ensure excellent donor and customer service, and maintain efficient store flow in a fast-paced environment.

The role requires strong leadership, experience in retail, and willingness to travel within the Madison area for training. High school diploma or equivalent is required.