Store Operations Leader & Team Coach (AGM)

Wawa, Inc.; Hamilton (OH); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

401(k) matching

Education assistance

Store discounts

Paid time off

Parental leave

Employee Stock Ownership Plan (ESOP)

Job summary

Wawa, Inc. in Hamilton, OH is seeking an Assistant General Manager (AGM). You will be a hands-on leader responsible for daily store operations, team development, and driving profitability.

You’ll oversee hiring, onboarding, coaching, and growth of Customer Service Associates, coordinate schedules, monitor performance, and work with peers to improve results. Eligible associates receive comprehensive benefits and bonuses.

Qualifications

• Leadership experience in retail or food service environments.
• Strong communication and interpersonal skills.
• Ability to train and develop staff to meet standards.

Responsibilities

• Ensure every customer leaves satisfied by gathering feedback and solving problems.
• Execute quality and engaged training for Customer Service Associates to meet safety and operational standards.
• Support hiring, onboarding, coaching, recognizing and motivating the team.
• Coordinate schedules and daily tasks to keep operations running efficiently.
• Monitor store performance, review reports, manage shrink, identify opportunities for improvement.
• Collaborate with peers to develop action plans that drive optimal results.

Skills

Leadership experience

Communication skills

Training

Scheduling

Team development

Problem solving

Education

High School Diploma or GED

Job description

Wawa, Inc. in Hamilton, OH is seeking an Assistant General Manager (AGM). You will be a hands-on leader responsible for daily store operations, team development, and driving profitability.

You’ll oversee hiring, onboarding, coaching, and growth of Customer Service Associates, coordinate schedules, monitor performance, and work with peers to improve results. Eligible associates receive comprehensive benefits and bonuses.