Store Operations Leader & Team Coach

DICK'S Sporting Goods, Inc.; Springfield (IL); On-site; USD 50,000 - 64,000; Full time

Job summary

DICK'S Sporting Goods is seeking a Team Captain of Operations to lead store operations across on-field and off-field execution, ensuring a consistent, athlete-ready experience. You will coach a team to deliver strong execution in merchandising, pricing, and stockroom processes while supporting inventory, fulfillment, and daily store priorities.

The role emphasizes coaching, scheduling, performance management, and ensuring compliance with policies to deliver exceptional customer experiences in a

Qualifications

• High School Diploma or Equivalent.
• 1-3 years of experience.
• Previous retail/customer-facing experience required.
• Previous people leadership experience preferred

Responsibilities

• Deliver outstanding athlete experiences by providing product information and recommendations.
• Uphold merchandising and presentation standards with floor sets and signage.
• Promote and lead programs like loyalty, warranties and private label enrollment.
• Collaborate with store leadership to develop 30-60-90 day plans for priorities.
• Build schedules and allocate workload to maximize efficiency and payroll goals.

Skills

Retail experience

Customer service

Leadership potential

Education

High School Diploma or Equivalent

Job description

DICK'S Sporting Goods is seeking a Team Captain of Operations to lead store operations across on-field and off-field execution, ensuring a consistent, athlete-ready experience. You will coach a team to deliver strong execution in merchandising, pricing, and stockroom processes while supporting inventory, fulfillment, and daily store priorities.

The role emphasizes coaching, scheduling, performance management, and ensuring compliance with policies to deliver exceptional customer experiences in a