Retail Operations Leader — Customer Service & Receiving

Burlington Coat Factory Whse. Corp.; Florida; On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Employee discount

Medical, dental and vision coverage

401(k) plan

Paid time off

Job summary

Burlington Stores, Inc. is seeking an Operations Service Manager to lead Customer Service and Cashier teams, drive policy compliance, and safeguard assets through strong operational oversight at a large off-price retailer.

The role requires 3+ years in retail management, ability to work flexible hours, and a focus on coaching staff and managing receiving and inventory processes. Competitive benefits and career growth included.

Qualifications

• 3+ years of retail management or store operations experience.
• Experience in off-price, big-box, or multi-unit retailers preferred.
• Ability to work flexible hours including mornings, nights, weekends, holidays.
• Ability to lift up to 40 lbs.
• Strong coaching and development skills.

Responsibilities

• Lead the Customer Service and Cashier teams to ensure policy compliance and smooth customer flow at registers.
• Oversee receiving, transfers, damages and inventory accuracy; coordinate with Receiving Supervisor.
• Act as Manager on Duty (MOD) and model leadership for customers and staff.
• Support Store Manager with staffing, sourcing, interviewing, training and succession planning.
• Communicate effectively with District and Regional Management teams.

Skills

Retail management

Leadership

Customer service

Operations oversight

Team coaching

Tools

Scheduling software

Reporting software

Job description

Burlington Stores, Inc. is seeking an Operations Service Manager to lead Customer Service and Cashier teams, drive policy compliance, and safeguard assets through strong operational oversight at a large off-price retailer.

The role requires 3+ years in retail management, ability to work flexible hours, and a focus on coaching staff and managing receiving and inventory processes. Competitive benefits and career growth included.