Store Operations Leader: Customer Service & Receiving

Burlington Stores, Inc.; Fort Worth (TX); Presencial; USD 29.000 - 39.000; Tempo integral

Benefícios oferecidos por esta vaga

Health benefits

401(k) plan

Paid time off

Associate discount

Resumo da vaga

Burlington Stores, Inc. is seeking an Operations Service Manager to lead store teams and manage overall operations in a dynamic, high-energy environment.

You will serve as a role model, reinforce core values, and drive business results while coaching a team of Cashiers and Customer Service Supervisors. You will oversee receiving, staffing, training, and succession planning, with focus on excellent customer service and professionalism.

Qualificações

• 5+ years of Retail Management or Store Operations experience in a large retail environment.
• Ability to work a flexible schedule including early mornings, nights, weekends, and holidays.
• Experience with scheduling and reporting software is preferred.

Responsabilidades

• Lead the Customer Service and Cashier teams, ensuring policy compliance, asset protection, sales, and record keeping.
• Supervise Customer Service Supervisors to maintain smooth customer flow at registers.
• Manage overall store operations and the receiving SOPs, including inventory accuracy.

Conhecimentos

Retail management

Store operations

Leadership

Customer service

Ferramentas

Scheduling software

Reporting software

Descrição da vaga

Burlington Stores, Inc. is seeking an Operations Service Manager to lead store teams and manage overall operations in a dynamic, high-energy environment.

You will serve as a role model, reinforce core values, and drive business results while coaching a team of Cashiers and Customer Service Supervisors. You will oversee receiving, staffing, training, and succession planning, with focus on excellent customer service and professionalism.