Store Operations Manager (GM)

Insomniacookies; Worcester (MA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Quarterly bonus

Cell data stipend

Benefits package

401K with match

Paid vacation & wellness days

Cookie College

Free cookies & swag

Job summary

Insomnia Cookies is seeking a strong manager to join our Worcester, MA location. The role focuses on leading a hospitality-driven team, delivering high quality service, and driving sales in a fast-growing environment.

You’ll hire and coach a diverse hourly staff, uphold store cleanliness and great food quality, and nurture personal growth for team members. A player-coach leadership style is valued and performance is rewarded.

Qualifications

• 3+ years of management/leadership in a restaurant or retail setting.
• Availability to work 2-3 shifts Thu-Sun.
• Benevolent leadership style with a player-coach mentality.
• Proficiency with restaurant/retail software including MS Outlook, Excel, MS Teams; ATS familiarity.

Responsibilities

• Hire, coach and develop a diverse part-time hourly staff (Shift Leaders, Cookie Crew, Delivery Drivers).
• Lead service components: food quality, customer service, staff friendliness, store cleanliness.
• Foster culture of excellence in cookie quality, service and sales performance.
• Manage and audit inventory to maintain controls.
• Create and execute local marketing drops.
• Drive in-store recognition programs/contests.

Skills

Leadership

Customer service

Team management

Communication

Tools

MS Outlook

Excel

MS Teams

Applicant Tracking System

Job description

Insomnia Cookies is looking for strong management to join our team at the Worcester, MA location. We are seeking hospitality focused individuals looking to join a fun, entrepreneurial and rapidly growing company, in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success!

Comp & Sweet Position Perks

• a competitive base salary + quarterly bonus compensation package.
• a $50.00 per month cellphone data plan stipend.
• excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.
• 401K with contribution match.
• 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.
• Enrollment in our Cookie College learning/training platform.
• free cookies, awesome swag and so much more!

Job Duties & Position Focus

• Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
• Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.
• Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.
• Manage and audit inventory to maintain proper controls.
• Create and execute fun, local marketing drops.
• Create and drive in-store recognition programs/contests.

What we seek

• 3+ years of management/leadership experience in a restaurant or retail establishment.
• Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun).
• Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business.
• An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests.
• A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System.
• Familiarity with using commercial convection ovens - a plus.