Store Operations Leader — Hospitality & Growth

Insomniacookies; Worcester (MA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Quarterly bonus

Cell data stipend

Benefits package

401K with match

Paid vacation & wellness days

Cookie College

Free cookies & swag

Job summary

Insomnia Cookies is seeking a strong manager to join our Worcester, MA location. The role focuses on leading a hospitality-driven team, delivering high quality service, and driving sales in a fast-growing environment.

You’ll hire and coach a diverse hourly staff, uphold store cleanliness and great food quality, and nurture personal growth for team members. A player-coach leadership style is valued and performance is rewarded.

Qualifications

• 3+ years of management/leadership in a restaurant or retail setting.
• Availability to work 2-3 shifts Thu-Sun.
• Benevolent leadership style with a player-coach mentality.
• Proficiency with restaurant/retail software including MS Outlook, Excel, MS Teams; ATS familiarity.

Responsibilities

• Hire, coach and develop a diverse part-time hourly staff (Shift Leaders, Cookie Crew, Delivery Drivers).
• Lead service components: food quality, customer service, staff friendliness, store cleanliness.
• Foster culture of excellence in cookie quality, service and sales performance.
• Manage and audit inventory to maintain controls.
• Create and execute local marketing drops.
• Drive in-store recognition programs/contests.

Skills

Leadership

Customer service

Team management

Communication

Tools

MS Outlook

Excel

MS Teams

Applicant Tracking System

Job description

Insomnia Cookies is seeking a strong manager to join our Worcester, MA location. The role focuses on leading a hospitality-driven team, delivering high quality service, and driving sales in a fast-growing environment.

You’ll hire and coach a diverse hourly staff, uphold store cleanliness and great food quality, and nurture personal growth for team members. A player-coach leadership style is valued and performance is rewarded.