Store Operations Leader: Food Service & P&L

FiveStar; Buckner (KY); On-site; USD 55,000 - 70,000; Full time

Job summary

FiveStar is seeking a General Manager to oversee store operations, including accounting, marketing, customer service, HR and food service. You will manage and support the store team, ensuring policy adherence, training, merchandising, inventory management and safety standards.

The role requires strong leadership, hands-on involvement in daily operations, and a focus on improving store performance through P&L review and team development.

Qualifications

• High school diploma or GED required.
• 1+ years of retail management experience or equivalent educational background.
• Valid driver’s license.
• Must be at least 18 years old.
• Professional appearance and positive attitude.
• Team player, customer-focused, honest, hardworking and punctual.
• Basic computer skills required.

Responsibilities

• Proficient in customer service, management, and food service responsibilities and is hands-on in daily operations.
• Partners with FiveStar team to provide customers with service as outlined by the company’s policies and procedures.
• Ensures timely and thorough training of store team.
• Effectively addresses issues at store level to assure long-term problem resolution.
• Educates store team and follows up on policies and communications.
• Merchandising and ensuring adequate inventory levels (evaluate displays, pricing, promotional signage, out of stocks).
• Practices and promotes the FiveStar treatment (friendly atmosphere, customer’s needs met, suggestive selling).
• Ensures inventory control methods are in place, equipment is in good condition, adequate staffing, following labor budget, completing accounting and paperwork tasks timely, and safety and robbery prevention guidelines in place.
• Oversee food operation, evaluating appearance of food service areas, food quality, tracking, promotions, signage, and following food service guidelines.
• Review P&L statements and implement changes to improve store performance.

Skills

Customer service

Management

Food service

Teamwork

Communication

Education

High school diploma or GED

Tools

Basic computer skills

Job description

FiveStar is seeking a General Manager to oversee store operations, including accounting, marketing, customer service, HR and food service. You will manage and support the store team, ensuring policy adherence, training, merchandising, inventory management and safety standards.

The role requires strong leadership, hands-on involvement in daily operations, and a focus on improving store performance through P&L review and team development.