Shift Leader: Elevate Customer Service & Store Ops

FiveStar; Greensburg (KY); On-site; USD 28,000 - 36,000; Full time

Job summary

FiveStar is seeking a Shift Leader to partner with the store management team to oversee daily operations on an assigned shift, including Customer Service, Food Service, and marketing responsibilities.

The role focuses on training and directing customer service representatives, enforcing company policies, maintaining inventory controls, ensuring quality food operation, and supporting safety and clean store standards.

Qualifications

• Professional appearance and positive attitude required.
• Must be at least 18 years old.
• Team player with strong attendance and work ethic.
• Proficient with basic computer skills.
• Customer-focused with good communication.

Responsibilities

• Proficient in all customer service representative responsibilities.
• Promotes FiveStar service standards to meet customer needs.
• Train and direct customer service staff on policies and procedures.
• Educate store team on company policies and communications.
• Assist management with inventory control and safety guidelines.
• Support merchandising and promotions, including pricing and signage.
• Oversee operations to ensure quality food service.

Skills

Professional appearance

Must be at least 18

Team player

Customer focused

Honest

Hardworking

Excellent attendance

Basic Computer Skills

Job description

FiveStar is seeking a Shift Leader to partner with the store management team to oversee daily operations on an assigned shift, including Customer Service, Food Service, and marketing responsibilities.

The role focuses on training and directing customer service representatives, enforcing company policies, maintaining inventory controls, ensuring quality food operation, and supporting safety and clean store standards.