Food Service Operations & Customer Experience Lead

FiveStar; Munfordville (KY); On-site; USD 36,000 - 52,000; Full time

Job summary

FiveStar is seeking a Food Service Manager to partner with the General Manager in planning, supervising, and managing operations in the food service area. Responsibilities include communication, merchandising, customer service, food safety, storage, preparation, sanitation, supervision, and training.

Minimum qualifications include a high school diploma or GED, at least 1 year in food service, 18+ years old, and basic computer skills.

Qualifications

• High School Diploma or GED.
• Minimum 1 year of food service experience.
• Must be at least 18 years old.
• Valid Driver’s License preferred.
• Basic computer skills.
• Knowledge of food-service equipment.
• Professional appearance and a positive attitude.
• Ability to work in a fast-paced environment and excellent time management.
• Team player, customer focused, honest, hardworking, and excellent attendance.

Responsibilities

• Proficient in Customer Service Representative responsibilities.
• Partners with management team to ensure FiveStar customer service in the food service area as outlined in company policies and procedures.
• Stay up to date and informed in all health and food safety regulations such as sanitation, storage, rotation, expirations, preparation, cooking, thawing, temperatures, etc.
• Stay up to date and informed in all company policies and procedures regarding food service such as inventory control and ordering, food quality, equipment maintenance and cleaning, accounting procedures, and production guides for food preparation (weights, portions, assembly).
• Follow up with General Managers on communications related to food service such as emails, weekly and monthly specials, and company-wide programs.
• Responsible for merchandising including signage, pricing, freshness, and presentation of products.
• Promote company food service sales promotions.
• Collaborate with General Manager to train and supervise staff in food service responsibilities.

Skills

Customer service

Food safety

Team leadership

Merchandising

Training staff

Inventory control

Education

High School Diploma or GED

Tools

POS systems

Job description

FiveStar is seeking a Food Service Manager to partner with the General Manager in planning, supervising, and managing operations in the food service area. Responsibilities include communication, merchandising, customer service, food safety, storage, preparation, sanitation, supervision, and training.

Minimum qualifications include a high school diploma or GED, at least 1 year in food service, 18+ years old, and basic computer skills.