Store Operations Leader - Flexible Scheduling & Growth

Kroger Co.; Phoenix (AZ); Sur place; USD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Healthcare coverage

Flexible scheduling

Tuition reimbursement

Employee discounts

Career growth

Résumé du poste

Kroger Co. is seeking an experienced Store Operations Manager to support store performance across departments in Phoenix. You will assist the Store Manager, lead teams, and implement merchandising and operating initiatives to drive customer satisfaction and sales.

In this role you will manage daily operations in the manager's absence, analyze budgets and performance, and mentor future leaders. The position emphasizes inclusive leadership and partnership with department heads and community

Qualifications

• High school diploma or GED required.
• 1 year of experience as department manager, service manager, or equivalent role.
• Proven leadership, coaching, and development of associates including supervisors, managers, and future leaders.
• Experience using KPIs, metrics, and data insights to identify opportunities and support decisions.
• Proven ability to collaborate across departments and drive store performance.
• Track record of improving customer service, sales, operations, and talent development.

Responsabilités

• Assist store manager and associates in delivering a favorable customer experience.
• Lead teams in planning and executing merchandising and operating initiatives.
• Communicate results and action plans to associates based on survey insights.
• Identify opportunities with department heads and create timely improvement plans.
• Model exceptional customer service and resolve issues promptly.
• Manage total store operations in the manager's absence.
• Meet or exceed sales, wage, and profit budgets and safety targets.
• Collaborate with department managers to maximize sales and minimize shrink.
• Discuss and monitor budgets related to sales, shrink, and labor costs.
• Analyze competitive landscape and adjust plans accordingly.
• Promote inclusive leadership and teamwork.
• Coordinate with field staff to achieve division goals.
• Build relationships with local communities and unions if applicable.
• Ensure staff are informed of policies and store programs.
• Serve as liaison to upper management on merchandising and operational plans.
• Support staffing, reduce turnover, and provide feedback.

Connaissances

Customer service leadership

Coaching & development

KPIs & data insights

Cross-department collaboration

Sales growth

Operational excellence

Talent development

Staffing & retention

Formation

High school diploma/GED

Description du poste

Kroger Co. is seeking an experienced Store Operations Manager to support store performance across departments in Phoenix. You will assist the Store Manager, lead teams, and implement merchandising and operating initiatives to drive customer satisfaction and sales.

In this role you will manage daily operations in the manager's absence, analyze budgets and performance, and mentor future leaders. The position emphasizes inclusive leadership and partnership with department heads and community