Store Operations Leader: Elevate Customer Experience

City Auto Glass, inc.; Village/Town of Mount Kisco (NY); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Weekly pay

Salary $70,000

Bonus opportunities

Benefits package

Tuition reimbursement

Paid training

Job summary

Safelite Group, Inc. in New York is seeking an Assistant Store Manager to lead front-line associates, drive customer service excellence, and oversee daily store operations, including inventory, scheduling and safety measures.

You will motivate staff, handle customer issues, manage work orders, train technicians, monitor performance and ensure OSHA compliance in a fast-paced retail environment.

Qualifications

• High School Diploma/GED or 3-5 years of leadership/supervisory experience.
• Valid state-issued driver’s license required.
• 1+ year of supervisory/leadership/key holder experience.
• 3-5 years of experience in retail or service center environments; automotive experience preferred.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Comfort working outside in a variety of weather conditions.
• Present a professional appearance and wear PPE.
• Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, standing for extended periods.

Responsibilities

• Motivate and lead activities of associates, ensuring productivity and world class customer service; provide cross-training for operational stability.
• Provide world class customer service by responding quickly to customer complaints/warranty issues and processing casualty losses/repair damages.
• Manage work order assignments and routing of mobile jobs; ensure procedures are followed, vehicles are loaded, and in transit timely.
• Train associates on installation techniques and procedures, vehicle and equipment maintenance, required documentation and internal technology platforms.
• Monitor productivity, inventory and cleanliness to ensure quality standards are met.
• Ensure compliance with OSHA and other regulatory agencies.

Skills

Leadership

Customer service

Training

Microsoft Office

Communication

Education

High School Diploma or GED

Tools

Office software

Web applications

Job description

Safelite Group, Inc. in New York is seeking an Assistant Store Manager to lead front-line associates, drive customer service excellence, and oversee daily store operations, including inventory, scheduling and safety measures.

You will motivate staff, handle customer issues, manage work orders, train technicians, monitor performance and ensure OSHA compliance in a fast-paced retail environment.