Store Operations & Customer Experience Lead

Safelite Fulfilment; City of Pewaukee (WI); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

401(k) with company matching

Medical coverage plans

Paid time off (PTO)

Company holidays

Paid volunteer days

Tuition reimbursement

Job summary

Safelite is seeking an Assistant Store Manager to provide leadership and direction for a single retail location. You will oversee front-line teams, cash handling, inventory, safety, store appearance and more to ensure a memorable customer experience.

You’ll motivate staff, coordinate cross-training, and maintain high standards in service quality and productivity. The role requires strong supervision, operational oversight, and a commitment to safety and compliance daily.

Qualifications

• High School Diploma or equivalent required; 3–5 years of supervisory/leadership experience preferred.
• Proven leadership and customer service skills.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.

Responsibilities

• Motivate and lead activities of associates, ensuring productivity and world class customer service.
• Provide appropriate associate cross-training for operational stability.
• Respond quickly to customer complaints/warranty issues and process casualty losses/repair damages.
• Manage work order assignments and routing of mobile jobs.
• Ensure procedures are followed, vehicles are loaded, and in transit timely.
• Train associates on installation techniques, vehicle/equipment maintenance, documentation, and internal tech platforms.
• Monitor productivity, inventory and cleanliness to meet quality standards.
• Ensure compliance with OSHA and other regulatory agencies.
• All other duties as assigned.

Skills

Leadership

Customer service

Microsoft Office

Training

Education

High School Diploma / GED / Equivalent

3–5 years leadership/supervisory experience

Tools

Microsoft Office Suite

Web applications

Office equipment

Job description

Safelite is seeking an Assistant Store Manager to provide leadership and direction for a single retail location. You will oversee front-line teams, cash handling, inventory, safety, store appearance and more to ensure a memorable customer experience.

You’ll motivate staff, coordinate cross-training, and maintain high standards in service quality and productivity. The role requires strong supervision, operational oversight, and a commitment to safety and compliance daily.