Store Operations Leader — Elevate Customer Experience

Dick's Sporting Goods; Fort Myers (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

DICK'S Sporting Goods is seeking a people-first Lead for our store leadership team. The Lead has a direct impact on both brand execution and teammate experience, delivering genuine, friendly service and guiding teammates in the store.

Responsibilities include managing daily operations, planning with the Assistant Store Manager, upholding standards, and training staff, with opportunities to grow in a diverse, inclusive environment.

Qualifications

• Flexible availability including nights, weekends and holidays.
• Retail or customer-focused experience preferred.
• Ability to adjust priorities and manage time in a fast-paced environment.
• All teammates must adhere to safety policies and procedures.
• Additional tasks may arise as business needs change.

Responsibilities

• Manage day-to-day operational aspects of store department.
• Plan and organize projects with guidance from Assistant Store Manager; delegate by priority.
• Uphold brand, merchandising, and presentation standards.
• Support building and hiring a strong team as well as training associates on company procedures and programs; this includes new teammate training and cross-training current team.
• As business needs arise; other tasks may become necessary to support the team and the store.
• Leads by example to ensure a great customer experience and helps teammates understand how their responsibilities play a key role in the organization.
• Clearly communicates, provides in-the-moment coaching, and builds trust with teammates in the store.
• Creates an inclusive store environment where everyone (teammates & athletes) feel welcome, safe, and is treated with respect.

Skills

Flexible availability

Retail experience

Time management

Safety policies adherence

Adaptability

Job description

DICK'S Sporting Goods is seeking a people-first Lead for our store leadership team. The Lead has a direct impact on both brand execution and teammate experience, delivering genuine, friendly service and guiding teammates in the store.

Responsibilities include managing daily operations, planning with the Assistant Store Manager, upholding standards, and training staff, with opportunities to grow in a diverse, inclusive environment.