Store Operations Lead: Elevate Customer Experience

Dick's Sporting Goods; North Olmsted (OH); On-site; USD 21,000 - 32,000; Full time

Job summary

DICK'S Sporting Goods Lead position is a key store leadership role focused on delivering exceptional service, brand standards, and teammate development. The Lead directs day-to-day operations and coaches the team to ensure athletes have a great experience in-store.

The role emphasizes building plans, managing priorities, and maintaining safety and loss prevention standards while promoting an inclusive environment. Competitive hourly pay offered.

Qualifications

• Flexible availability including nights, weekends, and holidays.
• Prior retail sales or customer-focused experience preferred.
• Ability to adjust priorities and manage time wisely in a fast-paced environment.
• All Teammates are required to adhere to all safety policies and procedures.
• Additionally, as business needs arise, other tasks may become necessary

Responsibilities

• Responsible for managing the day-to-day operational aspects of their store department
• Plans and organizes with the guidance of Assistant Store Manager; takes time to build plans to effectively execute projects and tasks while delegating based on priority level
• Upholds and holds team accountable for company brand, merchandising, and presentation standards
• Compliance to loss prevention standards and audit requirements
• Supports building and hiring a strong team as well as training associates on company procedures and programs; this includes new teammate training and cross-training current team
• As business needs arise; other tasks may become necessary to support the team and the store
• Leads by example to ensure a great customer experience and helps teammates understand how their responsibilities play a key role in the organization
• Clearly communicates, provides in-the-moment coaching, and builds trust with teammates in the store
• Creates an inclusive store environment where everyone (teammates & athletes) feel welcome, safe, and is treated with respect

Skills

Retail experience

Job description

DICK'S Sporting Goods Lead position is a key store leadership role focused on delivering exceptional service, brand standards, and teammate development. The Lead directs day-to-day operations and coaches the team to ensure athletes have a great experience in-store.

The role emphasizes building plans, managing priorities, and maintaining safety and loss prevention standards while promoting an inclusive environment. Competitive hourly pay offered.