Retail Store Ops Lead — Customer Experience & Team Builder

Golf Galaxy; Fort Myers (FL); On-site; USD 42,000 - 58,000; Full time

Job summary

DICK'S Sporting Goods is seeking a Store Lead to drive the day-to-day operations of the store department and deliver exceptional customer service. You will guide teammates, uphold brand standards, and ensure efficient execution of projects and tasks.

Ideal candidates bring retail experience, strong time management, and a commitment to safety. You will lead by example, coach teammates, and foster an inclusive environment for both staff and athletes.

Qualifications

• Flexible availability - including nights, weekend, and holidays.
• Prior retail sales experience (or customer-focused experience).
• Ability to adjust priorities and manage time in a fast-paced environment.
• All teammates must adhere to safety policies and procedures.
• Additionally, as business needs arise, other tasks may become necessary.

Responsibilities

• Manage day-to-day operational aspects of the store department.
• Plan and organize with guidance, delegating by priority.
• Uphold brand, merchandising, and presentation standards.
• Compliance with loss prevention standards and audits.
• Support building and hiring a strong team and training associates.
• As needed, perform other tasks to support the team.
• Lead by example to ensure a great customer experience.
• Communicate effectively, coach teammates, and build trust.
• Create an inclusive store environment for teammates and athletes.

Skills

Flexible availability

Retail sales experience

Time management

Safety compliance

Job description

DICK'S Sporting Goods is seeking a Store Lead to drive the day-to-day operations of the store department and deliver exceptional customer service. You will guide teammates, uphold brand standards, and ensure efficient execution of projects and tasks.

Ideal candidates bring retail experience, strong time management, and a commitment to safety. You will lead by example, coach teammates, and foster an inclusive environment for both staff and athletes.