Store Operations Leader - Drive Sales & Service

West Marine; Village of Patchogue (NY); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

Medical/dental/vision

401k

Paid time off

Job summary

West Marine in Patchogue, NY is hiring a store supervisor responsible for training Crew Members, reinforcing sales techniques, and delivering exceptional customer service. The role aims to meet and exceed annual sales goals while maintaining a safe, compliant retail environment.

Responsibilities include supervising daily store operations, inventory accuracy, pricing audits, merchandising resets, and payroll accuracy.

Qualifications

• High school diploma or equivalent required.
• Two years of related retail supervisory experience preferred.
• Strong verbal and written communication and customer service skills.

Responsibilities

• Lead and develop the team to ensure excellent store operations.
• Actively greet and engage customers to meet boating needs.
• Prioritize and plan to drive results and achieve business goals.
• Equip Crew Members to handle diverse transactions for seamless customer experiences.
• Oversee operations in Hub locations as required.
• Ensure inventory accuracy through perpetual counts, cycle counts and other related activities.
• Oversee execution of price changes and pricing audits.
• Assist in strategies to grow customer count, loyalty memberships, and store traffic.
• Plan and execute merchandising resets and maintain Planogram integrity.
• Initiate and enforce operational and personnel policies.
• Ensure payroll is accurate and timely.
• Verify compliance with Asset Protection standards.
• Maintain a safe and clean store environment.
• Ensure adherence to all legal requirements.
• Maintain knowledge through company and industry-sponsored training.
• Available to work nights, weekends, and holidays based on business needs.
• Complete all open Omni orders by end of day.
• Serve as “Manager on Duty” during assigned shifts.
• Perform other job-related responsibilities as assigned.
• Provide product knowledge and suggest additional items/services to customers.
• Drive customer experience to meet their needs and improve Net Promoter Score (NPS).
• Drive store conversion and add-on sales, including Plus Plans.
• Ensure staff and store reflect our brand's service excellence.

Skills

Verbal communication

Written communication

Customer service

Sales skills

Attention to detail

Time management

Analytical ability

Leadership

Delegation

MS Office

Education

High school diploma

Tools

Microsoft Office Suite

Job description

West Marine in Patchogue, NY is hiring a store supervisor responsible for training Crew Members, reinforcing sales techniques, and delivering exceptional customer service. The role aims to meet and exceed annual sales goals while maintaining a safe, compliant retail environment.

Responsibilities include supervising daily store operations, inventory accuracy, pricing audits, merchandising resets, and payroll accuracy.