Retail Store Lead & Team Coach

West Marine; Marathon (FL); Sur place; USD 21 000 - 25 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental benefits

Vision benefits

401k

Paid time off

Résumé du poste

West Marine is seeking a Sales Lead to plan, coordinate, and manage store operations while delivering high-level customer service. The role focuses on meeting annual sales goals, managing inventory shrinkage, and maintaining a high quality of work life, combining leadership with advanced selling skills to enhance customer relationships and drive sales.

West Marine offers a Drug-Free Workplace and Equal Opportunity Employer, with responsibilities including supervising crew, greeting customers,

Qualifications

• Strong verbal and written communication skills.
• Excellent sales and customer service abilities.
• Attention to detail and strong organizational skills.
• Proven ability to meet deadlines and manage time effectively.
• Strong analytical and problem-solving capabilities.
• Effective supervisory and leadership skills.
• Ability to prioritize and delegate tasks appropriately.
• Proficient in Microsoft Office Suite or related software.

Responsabilités

• Assist in implementing store strategies to meet or exceed annual sales and contribution goals.
• Work with the team to grow wholesale business and market share through planning and goal setting.
• Ensure the store and staff exemplify our brand and service, adhering to promotional programs and proper display of sale items.
• Actively participate in and coach the team on programs and procedures that drive sales.
• Maintain a neat, clean, and organized store while complying with safety and Asset Protection standards.
• Develop strategies to achieve West Advantage membership and Private Label penetration goals.
• Oversee front-end activities, including greeting customers, processing transactions, and managing add-on sales.
• Provide high-level customer support with expertise in boating products, building and maintaining customer relationships.
• Recommend additional items and services that complement customer needs.
• Accurately manage register transactions and handle returns/complaints graciously.
• Complete and distribute tasks from Daily, Weekly, Monthly, and Master Checklists.
• Ensure compliance with legal requirements and store policies to maintain stability and reputation.
• Verify that Asset Protection standards are met.
• Protect Crew Members and customers by ensuring a safe and clean store environment.
• Maintain professional knowledge through company and industry-sponsored training.
• Available to work a flexible schedule including nights, weekends, and holidays.
• Serve as “Manager on Duty” during assigned shifts.
• Perform other job-related responsibilities as assigned.

Connaissances

Verbal & written communication

Sales & customer service

Attention to detail

Time management

Analytical & problem-solving

Leadership

Task prioritization

MS Office

Formation

High school diploma or equivalent

Description du poste

West Marine is seeking a Sales Lead to plan, coordinate, and manage store operations while delivering high-level customer service. The role focuses on meeting annual sales goals, managing inventory shrinkage, and maintaining a high quality of work life, combining leadership with advanced selling skills to enhance customer relationships and drive sales.

West Marine offers a Drug-Free Workplace and Equal Opportunity Employer, with responsibilities including supervising crew, greeting customers,