Boating Store Sales Lead & Customer Coach

West Marine; Village of Patchogue (NY); Sur place; USD 25 000 - 27 000; Plein temps

Avantages offerts par ce poste

Medical/dental/vision

401k

Paid time off

Résumé du poste

West Marine is seeking a Sales Lead to plan, coordinate, and manage store operations while delivering high-level customer service. This role focuses on achieving annual sales goals, guarding inventory, and leading a team to provide expert boating product advice.

As Manager on Duty, you will train Crew Members, drive omni-fulfillment, and ensure safety and brand standards. The position requires flexibility for nights, weekends, and holidays, and offers benefits including medical, dental, and 401k.

Qualifications

• Strong verbal and written communication skills.
• Excellent sales and customer service abilities.
• Attention to detail and strong organizational skills.
• Proven ability to meet deadlines and manage time effectively.
• Strong analytical and problem-solving capabilities.
• Effective supervisory and leadership skills.

Responsabilités

• Guide and develop Crew Members for excellent store operations and customer service.
• Lead by example, greeting and engaging customers to fulfill their boating needs.
• Train Crew Members to handle various transactions and provide exceptional service.
• Recruit, onboard, and train high-performing Crew Members.
• Oversee front-end activities, including greeting customers, processing transactions, and managing add-on sales.
• Provide high-level customer support with expertise in boating products, building and maintaining customer relationships.

Connaissances

Sales

Customer service

Communication

Time management

Leadership

Analytical thinking

Problem solving

Staff development

Formation

High School Diploma or Equivalent

Outils

Microsoft Office Suite

Description du poste

West Marine is seeking a Sales Lead to plan, coordinate, and manage store operations while delivering high-level customer service. This role focuses on achieving annual sales goals, guarding inventory, and leading a team to provide expert boating product advice.

As Manager on Duty, you will train Crew Members, drive omni-fulfillment, and ensure safety and brand standards. The position requires flexibility for nights, weekends, and holidays, and offers benefits including medical, dental, and 401k.